In order to do our part to keep our customers, staff and community safe from COVID-19, NeighborWorks Columbus has temporarily closed its doors to the public. However, we want to reiterate to you all, that this doesn’t have to put a stop to your journey to homeownership.
In fact, our dedicated homeownership staff are working just as hard from their home offices to make sure good people like you can find good homes—and even in the midst of a global pandemic, we can seamlessly walk hand in hand (virtual hands, of course) with you each step of the way.
Here’s how our virtual process to homeownership works:
Shadonna is the first person you meet on your journey to homeownership. Once a potential customer (you, perhaps!) fills out a profile on our Website, Shadonna will contact you for an intake appointment. While these normally take place in person, it’s just as easy for Shadonna to let you know what documents she needs to see and for you to upload them online. She’ll walk you through that process seamlessly!
Once you are ready for the next step, you will begin meeting with our Certified Homeownership Counselor Kimberly one on one—only these meetings will take place over the phone. Kimberly will help make sure you are completely prepared to own a home. For some, this will include just tailoring your budget; for others, you may need some work on your credit or just to build up a savings account. Rest assured, Kimberly will guide you through this to make sure you are financially ready for the next step.
Lastly, our in-house lending specialist Taylor, will help you secure the best loan and any downpayment assistance you may qualify for. She will complete a loan application with you over the phone and then send any documents for you sign electronically. This is really not so different from when we actually are working in the office!
Our services are also available in Spanish if that would be your preferred language. You will receive the necessary information in the language you are most comfortable with. Just request the language and you’ll be directed to speak with Kathy Rosado, Homeownership Service Line Manager.
While this is a strange time for all of us, please know that we are here with you and can still help you just as much as ever in the journey to homeownership. Give us a call or head to our Website to complete a customer profile and we’ll be in touch!